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The administrator guide, before you buy.

A platform you will run yourself deserves a manual you can judge in advance.

What the guide covers

The tenant administrator guide covers the administration modules the way your team will use them. Each section is checked screen by screen against the running product.

Getting started

Sign-in, profile and branding, users, AI agents, the billing wallet and the activity log.

PBX Manager

Users, groups, IVR, office hours, call logs, SIP accounts, voicemail, the audio library and numbers.

Supervisor

Queues, agents, live monitoring and surveys.

Broadcast

SMS and email campaigns, contact lists and templates.

Reports

The full report catalog and the report builder.

Insights

Calls, files, agents, voice health, roles and settings.

Getting the guide

Ask for the current guide on the scoping call, and put your own administrator in front of it with the demo running.

Support runs 24/7, before and after you buy: support@ncsapp.com

Support and onboarding questions.

Write to support@ncsapp.com, before you buy and after.
We plan the first module, the pilot customers and the order of the rest with your team before anything goes live. Setup then follows a fixed order: call settings, users and their phones, office hours, and IVR menus last, with every keypress tested before a customer hears it.
Support runs 24/7, every day of the year. Write to support@ncsapp.com at any hour.
Yes. The tenant administrator guide covers the administration modules the way your team will use them, and each section is checked against the running product. Ask for the current guide on the scoping call.
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Read it with the product in front of you.

The guide makes most sense beside a running demo. Bring the administrator who will run it.

Request the administrator guide

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