Plain answers for the person who owns the security questionnaire.
Stored data is encrypted with AES-256. Recordings, messages and configuration are encrypted where they are stored.
Signaling and media are protected in transit between the apps and the platform, on every supported device.
Every console uses role-based access control, so an agent, a supervisor and a tenant administrator each see only their own work.
Call recording is switched on where policy requires it, set per tenant, and stored under the same encryption as everything else.
Fraud detection and alerts run inside the platform, because toll fraud is a provider's problem long before it reaches a customer.
Your customers answer to GDPR, HIPAA and their own auditors. NCS is built to operate under those obligations: encryption at rest and in transit, access by role, recording policy per tenant, and data that lives on infrastructure you control rather than ours.
Certification always belongs to a specific deployment, and because you own yours, your audit covers it. Bring your framework to the scoping call and we will go through it control by control.
Whatever framework your customers hold you to, tell us what your security team needs and we will start there.
Start a security review