Yes. NCS sends call events to any web address you set, with the caller's details in the address, so your CRM or helpdesk can open the right customer record when the phone rings.
The NCS app store also has ready connections, including Zendesk, Google Calendar, Power BI, Tableau, Grafana, Datadog and Splunk.
Yes. There are APIs and webhooks for the platform, and an SDK for adding calling, video and chat to your own apps, in TypeScript and React Native, with a lite and a low-code option, installed from npm.
The NCS HDMeet SDK puts calling, video and chat from the NCS engine inside your own application, so your customers get them without leaving your product.
TypeScript for web apps and React Native for mobile apps. There is also a lite build and a low-code option, and the SDK installs as an npm package.
Adding a calling or video feature to an existing app can take as little as 20 minutes. The documentation walks each step.
No. The SDK is available on its own. You can use it without an NCS deployment, or alongside one.
Per project, on a written quote. Tell us what you are building and we price it for that project.
Yes. SIP desk phones work, and they can be provisioned automatically by MAC address. Ask us for the current list of supported models.
Yes. APIs, webhooks and MCP integrations put real telephony under the AI you already have, and a dedicated NCS team takes on custom work.
Interaction scoring and AI call flow analysis run in the platform today. Voice agents are in Beta. Anything further is shown to you on the call rather than promised on a page.