AI agents that answer routine calls, on real telephony. In Beta.
Voice agents built in the NCS console answer routine inbound calls and route callers by what they need, so staff take the calls the agent hands over. Voice agents are in Beta.
Providers whose customers get routine calls, such as billing questions or appointment requests, and want them answered at any hour.
Receptionist, sales, support or scheduler, with its languages.
Your documents and its instructions.
Where each kind of request goes, and a fallback.
Talk to it before any caller does.
Point an IVR keypress at the agent.
Every module shares one core, one identity and one app, so each one adds to the others.
An IVR menu option hands the call to the agent.
Intents can route callers on to a queue.
Chat agents sit beside voice agents.
Calls can be analyzed in NCS Insights.
APIs, webhooks and MCP integrations put real telephony under the AI you already run, and a dedicated NCS team takes on custom AI work.
Voice agents are in Beta. Start with one agent, on one menu option, for one routine reason people call. Test it with real questions, including ones it should not answer, before widening it.
One scoping call, a demo on the platform itself, and a written quote inside 48 hours.
Book the demo