A library of prebuilt reports for the contact center, the PBX and campaigns, a report builder with schedules, and NCS Insights, which analyzes call recordings for quality, sentiment and compliance.
Providers and their customers who want to see what is happening on their calls, queues and campaigns without exporting to a spreadsheet first.
Uploaded, or sent automatically by API.
To the agent who took the call.
Quality, sentiment, resolution, escalation and compliance.
On the call, the agent's view and the dashboard.
Every module shares one core, one identity and one app, so each one adds to the others.
Queue, agent, service level and callback reports.
Call volume, IVR, number, trunk and voicemail reports.
Campaign, list and opt-out reports.
Meeting analytics and minutes used.
Recordings can be sent to Insights automatically by API. Ready connections in the NCS app store include Power BI, Tableau, Grafana and Splunk.
Reporting comes with the modules it reports on: as soon as calls flow, the reports have data.
Insights starts with the recordings you choose to send it. Begin with one queue, and widen it once the results earn their place.
One scoping call, a demo on the platform itself, and a written quote inside 48 hours.
Book the demo