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Softphone

Calling apps under your brand, on every device your customers use.

The app your customers see every day: calling on Windows, Mac, Linux, iOS, Android and the web, under your name and your listing in the app stores.

Who it is for

Providers who want to change what their customers see first, without touching what carries the call. Most providers start with this module.

  • Your brand on every app and every app store listing
  • Your number on every device: a call that starts at the desk continues on a phone
  • Runs beside the phone system you already have

What Softphone does.

On every device

  • Windows, Mac, Linux, iOS, Android and the web
  • The same number on every device
  • Works with any SIP server
  • English, French, Spanish, Portuguese and Arabic, with a dark mode

Calling

  • HD voice calls
  • Call transfer
  • Visual voicemail
  • Call forwarding, switched on by plan
  • Hold music chosen by each customer

Desk phones too

  • SIP desk phones register alongside the apps
  • Automatic provisioning by MAC address, from the user's record
  • An optional alert when a desk phone drops its registration

Admin controls

  • Each user's extension and PIN, set by their administrator
  • Live registration status for every user: registered, registering or offline
  • Calling unlocked per user, only when they are ready

From a new user to their first call.

Every step is done by your customer's administrator, in their own console.

  1. 1

    Create the user

    Name and email, and the user can sign in.

  2. 2

    Give them an extension

    Set their extension and PIN, then unlock calling.

  3. 3

    Connect a phone

    Assign the app, a desk phone, or both.

  4. 4

    Add an outside number

    Pick a number from the customer's own pool.

  5. 5

    Make the first call

    The user signs in and calls, on any device.

Who controls what.

You, the provider

  • Your brand on the apps and app store listings
  • Which features each plan includes
  • How many users each customer has
  • The numbers each customer receives

Your customer's admin

  • Users, extensions and PINs
  • Apps and desk phones per user
  • Outside numbers from their pool
  • Hold music and call recording

Their users

  • Calls on any device
  • Visual voicemail
  • Language and dark mode

Works with

Every module shares one core, one identity and one app, so each one adds to the others.

Your other systems

The app works with any SIP server, so it can run beside the platform you have today. Calling and video can also go inside your own product with the NCS SDK.

Getting started with Softphone

Most providers begin here. The softphone changes what customers see without changing what carries the call, because it registers to the SIP setup you already run.

Start with a pilot group of customers you choose, on real calls. Move the rest tenant by tenant once it has earned its place.

How adoption works →

Softphone questions.

Windows, Mac, Linux, iOS, Android and the web.
Yes. Your name, your logo and your listing in the app stores. Your customers see your brand, not ours.
Yes. It works with any SIP server, so it can run beside your current platform while you decide the pace of the rest.
Yes. SIP desk phones register too, and they can be provisioned automatically by MAC address. Ask us for the current list of supported models.
English, French, Spanish, Portuguese and Arabic.
Their administrator creates the user, sets an extension and PIN, and connects the app or a desk phone. The user signs in and calls.