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Chat

Messaging in the same app as the call.

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Team chat inside the NCS app, beside calls and meetings, and chat queues for teams that answer their customers by chat.

Who it is for

Providers whose customers want messaging included in the service they already buy, rather than in another app with another bill.

  • Messaging included in the service you sell
  • One identity across calls, meetings and chat
  • Chat queues and chat agents for customer teams

What Chat does.

Team chat

  • One-to-one and group messaging
  • In the same app as calls and meetings
  • Under your brand

For customer-facing teams

  • Chat queues in Contact center, so customer chats reach the right agent
  • AI chat agents, built alongside voice agents

Measured

  • Chat analytics: response times and active threads
  • Voice sessions started inside chats

From a message to a conversation.

  1. 1

    Message a colleague or a group

    Inside the same app they call from.

  2. 2

    Switch to a call or a meeting

    When typing is no longer enough.

  3. 3

    Customer chats join a queue

    Routed to an agent through Contact center.

  4. 4

    Reports show how it went

    Response times and active threads.

Who controls what.

You, the provider

  • Which plans include Chat
  • Your brand on the app

Your customer's admin

  • Users and their accounts
  • Chat queues and chat agents

Their users

  • Messages, groups and conversations

Works with

Every module shares one core, one identity and one app, so each one adds to the others.

Softphone

Chat sits in the same app as calls.

Meetings

A conversation can become a meeting.

Contact center

Chat queues route customer chats to agents.

AI voice agents

Chat agents sit beside voice agents in the same console.

Getting started with Chat

Chat is part of the NCS app, so it can go live together with the softphone.

For customer-facing chat, add a chat queue in Contact center.

How adoption works →

Chat questions.

No. Chat is inside the NCS app, beside calls and meetings.
Yes. Contact center has chat queues that route customer chats to agents.
Chat agents are built in the same console as voice agents. Ask us on the call what they handle today.
Yes. Chat analytics shows response times and active threads.
Every answer, by topic →Did not find your question? Ask us →

The other modules.

SoftphoneCalling apps under your brand, on every device.PBX ManagerThe multi-tenant cloud PBX, run per tenant from one console.MeetingsVideo meetings in the same app as calls and chat.Contact centerQueues, agents and supervisors, for customer teams.BroadcastCampaigns by SMS and email, from one engine.Reporting & ACPReports and call insights for every customer.AI voice agentsAI agents that answer routine calls. In Beta.

See Chat running.

One scoping call, a demo on the platform itself, and a written quote inside 48 hours.

Book the demo

Not ready to switch yet?

Run your own numbers first and see what ownership does to your monthly bill.

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Mid-contract with your current platform?

Adopt one module beside it now. Time the rest around your renewal.

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